---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Agent availability and calendars

# Agent availability and calendars {#ariaid-title1}

Release version: Yokohama  
Updated January 27, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Agent availability and calendars help manage workforce schedules by tracking working hours, breaks, and time off. These tools ensure efficient task assignments and enhance productivity. Managers and agents can update
availability, supporting better scheduling decisions.
* **[Create a work schedule for agents](https://servicenow-prod.fluidtopics.net/s4~_BY0YPPvqm~txwGS58w)**   
  Users with the agent schedule administrator role can create one or more work schedules for a customer service agent or a field service technician.
* **[Create a schedule to use with the agent calendar](https://servicenow-prod.fluidtopics.net/0SPH7gSGEBgDyebpVO7XLQ)**   
  Users with the agent calendar administrator role can create a schedule to use with the agent calendar.
* **[Run the Populate Agents Daily Schedule Table](https://servicenow-prod.fluidtopics.net/2RSxBL1W_9XtmfChXiFkXA)**   
  Trigger the Populate Agents Daily Schedule Table to run so dispatchers can see the changes that they made without having to wait for the nightly execution.
* **[Use Emergency Exposure Management for Field Service agent monitoring and assignments](https://servicenow-prod.fluidtopics.net/5i6Bhad12uVqiG4wQMdfVA)**   
  Monitor the spread of infectious diseases by using Emergency Exposure Management to identify affected agents. You can also find agents and customers who might have been potentially exposed. You can view the compliance reports of agents and tasks.