---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Manage appointments in the CSM Configurable Workspace

# Manage appointments in the CSM Configurable Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 29, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Agents and dispatchers can book, reschedule, or cancel appointments on behalf of customers for the associated work orders.
* **[Book work order appointment in the CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/17UA2_F1L4V7zGfHBKsEyg)**   
  Book appointment for an associated work order or work order task to dispatch agent to address the customer issue.
* **[Reschedule work order appointment in the CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/R5e5K_VISx~bTZ8QfginyQ)**   
  Reschedule appointment for an associated work order to dispatch agent to address the customer issue based on rescheduled time slot.
* **[Cancel work order appointment in CSM Agent Workspace](https://servicenow-prod.fluidtopics.net/ggpqN0FIY2fPgePeePSIMg)**   
  Cancel an appointment for customer from a work order. Cancelling an appointment, cancels the associated work order.