---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create a filter constraint or a ranking criteria for a task recommendation policy

# Create a filter constraint or a ranking criteria for a task recommendation policy {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define a filtering constraints or a ranking criteria for a task
recommendation policy. Filter the best matched tasks for the agent based on the filter
ordering rules.

## Before you begin

Role required: admin, wm_admin

## Procedure

1. Navigate to Field ServiceTask Recommendation AdministrationTask Recommendation Policies.
2. Open a policy from the list.
3. To create either a filter constraint or a ranking criteria, do one of the following:
   * To create a filter constraint, click New in the Filtering Constraints related list.
   * To create a rating criteria, click New in the Ranking Criteria related list.
   {#create-filtering-constraint__choices_pcc_lj5_fqb}
4. On the form, fill in the fields.  
   {#create-filtering-constraint__table_bfh_tx2_cqb__entry__2}

   | Field | Description |
   |-|-|
   | Task recommendation policy | Name of the task recommendation policy for which you are defining the criteria. |
   | Recommendation criteria | Recommendation criteria for which this criteria acts as an input. |
   | Order | Order in which this criteria is evaluated. |
   | Application | Name of the application. |
   | Weight | Weight for the filtering constraint. Assign a higher weight to the criteria that are more important. |
   | Ranking method | Method for ranking the criteria. Choices are as follows: * More is better: When setting the ranking, a higher value is better. For example, more skills availability is better when determining the task ranking. * Less is better: When setting the ranking, a lower value is better. For example, less travel time is better when determining the task ranking. {#create-filtering-constraint__ul_it4_v1f_cqb} |
   [Table 1. Task Recommendation Policy Related Criteria form]

   {#create-filtering-constraint__table_bfh_tx2_cqb}
5. Click Submit.

## Result

The task recommendation policy-related criterion is created successfully. The
criterion is added to the appropriate related list: Filtering Constraint or Ranking
Criteria.

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