---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customizing a skill

# Customizing a skill {#ariaid-title1}

Release version: Yokohama  
Updated July 10, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you have the admin role, you can customize the ServiceNow Otto for FSM work order task summarization skill so that agents can use the generative AI skills in CSM/FSM Configurable Workspace and in Core UI.

## Configuration overview {#customize-a-skill__section_q14_b2d_yfc}

You can customize the following skills:

* [KB generation](https://servicenow-prod.fluidtopics.net/zELFE4YgMwyNSNorOp_HRg "If you have the admin role, you can customize the ServiceNow Otto for FSM KB generation skill so that agents can use the generative AI skills in CSM/FSM Configurable Workspace and in Core UI.")
* [Work order task summarization](https://servicenow-prod.fluidtopics.net/8_KvwOpR5MWkrfhH~V24~g "If you have the admin role, you can customize the ServiceNow Otto for FSM work order task summarization skill so that agents can use the generative AI skills in CSM/FSM Configurable Workspace and in Core UI.")
{#customize-a-skill__ul_fb3_d2d_yfc}