---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Use drop off lists

# Use drop off lists {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Agents use drop off lists to return items that are in their personal
stockroom.

An item may need to be returned because it is defective or not needed to complete a work order
task. Agents can create a drop off list of items to send the items to a different stockroom
using a transfer order. Agents also have the option to physically drop items off at a
stockroom and note the drop off in the Field Service Management application.  
An asset must meet the following criteria to be added to an agent's drop off list:

* Located in the agent's personal stockroom
* Drop Off check box selected on the transfer order record
* One of the following:
  * Substate is Defective
  * Asset was not used and the work order task is in Closed Complete state
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* **[Create a drop off list](https://servicenow-prod.fluidtopics.net/cFOTfJgeqKqCQbBLEpmy_g)**   
  Agents can create a drop off list of assets at any time.
* **[View a drop off list](https://servicenow-prod.fluidtopics.net/t9BWm3SQbIBUgi6z4WX4ww)**   
  Agents can view a consolidated list, grouped by stockroom, of all items that have been added to drop off lists by all agents.
* **[Drop off an asset](https://servicenow-prod.fluidtopics.net/FD4bKR80EqSIkwdEfnYR1Q)**   
  Agents can physically drop assets off at a stockroom.