---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create a work order from incident record in the CRM Workspace

# Create a work order from incident record in the CRM Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a work order directly from the incident record using the CRM Workspace.

## Before you begin

Roles required: itil, wm_admin, and sn_change_write

## About this task

An incident record can accommodate only one work order at a time. You can create
another work order for an incident record only if an existing work order is
canceled.

## Procedure

1. Log in to the CRM Workspace.
2. Click the List icon (![List icon.]()).
3. In the Lists panel, navigate to IncidentAll
4. Open an incident record for which you want to create a work order.
5. Click Create Work Order.
{#create-wo-from-inc-cofig-wrkspc__steps_yjx_bfr_5qb}

## Result

A work order is created successfully from the incident.

*[\>]: and then