---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View and add comments to work order tasks from the Customer or Consumer Service Portal

# View and add comments to work order tasks from the Customer or Consumer Service
Portal {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the details of any work orders and related tasks from the Customer or Consumer
Service Portal.

## Before you begin

Role required: sn_customerservice.customer and sn_customerservice.consumer

## About this task

Customers can view work orders and related work orders tasks of their own or related 
accounts. They can also add comments to work orders and tasks that are not in closed
or canceled state.

## Procedure

1. Log in to the Customer or Consumer Service Portal.
2. Select SupportWork Orders in the portal header.
3. In the list of work orders related to your account, Select a work order number to view its related work order tasks.
4. Select the work order task number to view more information about it.
5. **Optional:** Type a message to the agent and select Send.  
   Your message is added to the work order task conversation and appears as additional comments. All responses from agents to your messages are also included in the conversation.  
   Note:  
   A work note can be seen only by agents, but both agents and customers can see additional comments.

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