---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Show or hide off shift agents from the calendar in Dispatcher Workspace

# Show or hide off shift agents from the calendar in Dispatcher Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Choose to show only agents that are on shift so it's easier to view who's available when you assign work order tasks. You can also choose to show all the agents to see everyone that's on and off shift.

## About this task

By default the hide off shift agents icon shows on the calendar in Dispatcher Workspace for up to seven days in the future. Contact your administrator to configure the hide off shift agents button to show for longer than seven days. For more information, see [Change the number of days that dispatchers can hide off shift agents](https://servicenow-prod.fluidtopics.net/v8xdf6rGZN6AKpvDc8PyEQ "Increase the amount of time that the hide off-shift agent shows on the calendar in Dispatcher Workspace so dispatchers can plan around agent schedules farther in advance.").

Contractors, crews, and equipment aren't hidden with the hide off shift agents button.

## Before you begin

Role required: wm_dispatcher

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher workspace.
2. Select Dispatcher Workspace.
3. Select the Show or hide off-shift agents icon (![hide off shift agents icon]()).  
   Note:  
   The Show or hide off-shift agents icon turns dark when agents are hidden, and is light when agents aren't hidden.

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