---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View work order details from a change request using the CRM Workspace

# View work order details from a change request using the CRM Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View or track the progress of a work order in the associated change request from CRM Workspace.

## Before you begin

Enable the activity function using the ChangeWorkOrderIntegration
extension point. For more information, see [Using an extension point to synchronize work orders with change requests](https://servicenow-prod.fluidtopics.net/YvaSac5tZFvG7_PaQSR_gg "Extension points enable you to extend the functionality of an application and integrate customizations without altering the application code. Extension points are stored in the Extension Point [sys_extension_point] table.").

Role required: itil, wm_admin, and sn_change_read

## About this task

ITIL agents can view the progress of a work order directly from a related change request. The change request tracking is updated whenever the following updates are made to the work order or related work order tasks:

* Work notes added to the task
* State of the task is updated
{#view-wo-details-from-change-req__ul_syr_bd1_tqb}

## Procedure

1. Log in to CRM Workspace.
2. Click the List icon (![List icon.]()).
3. In the Lists panel, navigate to ChangeAll
4. Open the change request for which you want to track the progress.
5. Click the Details related list.
6. View the work order progress in the Activity section.

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