---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure travel time estimates with Beans.ai

# Configure travel time estimates with Beans.ai {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Beans.ai, the map provider that Schedule Optimization supports for more accurate travel time estimates.

## Before you begin

A connection and credential for Beans.ai must have been established. For more information, see [Set up a connection and credential for Beans.ai travel estimate provider](https://servicenow-prod.fluidtopics.net/~zPBDAzSpgDHdNYt2V0sUg "Create a connection and credential record to use Beans.ai for your travel time estimates.").

Role required: wm_admin

## Procedure

1. Navigate to AllMap Integrations for Field ServiceTravel Time Estimate ConfigurationAll
2. Select New.  
   Note:  
   Beans.ai operates on a bring your own license (BYOL) licensing model. If Beans.ai isn't configured, travel estimates default to straight-line.
3. On the form, provide a name for the travel time estimate provider and an optional description.
4. In the Select a travel estimate provider field, select Beans.ai.
5. **Optional:** Ensure that the travel time estimate is calculated and updated continuously by selecting the Enable real-time check box.
6. Select Submit.
7. **Optional:** Adjust travel for specific times of day by adding travel band modifiers.  
   Note:  
   Travel bands can vary in duration, ranging from 30 minutes to 4 hours, and can't overlap.
   1. Select an existing Beans.ai record.
   2. Scroll down to the Travel Band Modifiers tab.
   3. Select New.
   4. On the form, fill in the fields.  
      {#configure-travel-time-estimates-with-beans-ai__table_eqz_1xv_zfc__entry__2}

      | Field | Description |
      |-|-|
      | Active | Option to activate the travel band configuration. |
      | Days of week | The days of the week when the travel band modifier is active. |
      | Start time | The beginning time of the travel band or time window during which the modifier applies. |
      | End time | The ending time of the travel band or time window during which the modifier applies. |
      | Multiplier | A numerical factor applied to the base travel time to increase travel time to adjust for predicted higher traffic or other conditions during the specified time range. If the multiplier is greater than 1, it increases travel time. For example, a multiplier of 1.2 increases travel time by 120%. Use a multiplier less than 1 to decrease travel time for off-peak hours when travel is faster than normal. For example, a multiplier of 0.8 reduces travel time by 80%. |
      | Use map provider time of day | When selected, sends the travel band's day and time window to the map provider to return a travel time estimate based on historical traffic data for that period. |
      [Table 1. Travel Band Modifier]

      {#configure-travel-time-estimates-with-beans-ai__table_eqz_1xv_zfc}
   5. Select Submit.
   6. Select Update.
   {#configure-travel-time-estimates-with-beans-ai__substeps_ezn_rbc_cfc}
{#configure-travel-time-estimates-with-beans-ai__steps_dzn_rbc_cfc}

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