---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate Field Service Capacity console

# Activate Field Service Capacity console {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
You can activate the Field Service Advanced Capacity and Reservations management (com.snc.fsm_advanced_capacity_management) for Field Service Management if you have the admin role. {#capacity-console-plugin__capacity-console-plugin-info}

## Before you begin

* Field Service Advanced Capacity and Reservations management requires the following plugins.

  Required ServiceNow plugins
  :   Ensure that these plugins are activated before you install Field Service Advanced Capacity and Reservations management.
      * Field Service Capacity and Reservations Management (com.snc.fsm_capacity_management) plugin.
      * Field Service Territory Planning (com.snc.fsm_territory_planning) plugin.
      {#capacity-console-plugin__ul_x31_ffl_zdc}

{#capacity-console-plugin__ul_qys_tjp_xnb}

Role required: admin.

## About this task

The following components are installed with Field Service Advanced Capacity and Reservations Management plugin:

* The Capacity Planner role (fsm_adv_cap_mgmt.wm_capacity_planner) provides read, write, and create access to capacity-related tables, along with access to the Capacity Console.
* Script Includes: The following table provides the list of script includes that are installed.{#capacity-console-plugin__table_ivh_mfl_zdc__entry__2}

  | Name | Description |
  |-|-|
  | CapacityConsoleConstants | Aggregate all constants in one place for the Capacity Console. Customers can override constants from `CapacityConsoleConstantsSNC`. |
  | CapacityConsoleConstantsSNC | Aggregate all constants in one place for the Capacity Console. |
  | CapacityConsoleData | Contains all the business logic for the Capacity Console. Customers can override this logic using `CapacityConsoleDataSNC`. |
  | CapacityConsoleDataSNC | Contains all the business logic for the Capacity Console. |
  | CapacityConsoleUtil | Contains all utility functions for the Capacity Console. |
  | CapacityConsoleUtilSNC | Contains all utility functions for the Capacity Console. |
  | FSMCapacityAdvancedFilterDefinition | Custom implementation of all advanced filters used in the Capacity Console. |
  [Table 1. Script Includes]

  {#capacity-console-plugin__table_ivh_mfl_zdc}
{#capacity-console-plugin__ul_sys_tjp_xnb}  
Note:  
You can customize the Capacity Console by taking the reference from the SNC script includes.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#capacity-console-plugin__find-plugins-cmd}
2. Find the Field Service Advanced Capacity and Reservations Management plugin (com.snc.fsm_capacity_management) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#capacity-console-plugin__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).
{#capacity-console-plugin__steps_tys_tjp_xnb}
**Related concepts**   

* [Capacity Console](https://servicenow-prod.fluidtopics.net/C9C4gFgqq7jzrqt9CmPFnQ "The Capacity Console is a centralized, intuitive tool that simplifies the management of demand, capacity, and resources based on territories. Designed to empower organizations, it offers real-time insights into resource utilization, enabling them to optimize capacity usage, and adapt to evolving business needs.")
* [Using the Capacity Console](https://servicenow-prod.fluidtopics.net/53atBQB0lR27A04cn_IKZg "The Capacity Console is a tool designed for monitoring, managing, and optimizing resource capacities across territories and demand channels.")

*[\>]: and then