---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configuring communication from Dispatcher Workspace

# Configuring communication from Dispatcher Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Sending messages to agents from Dispatcher Workspace enables you to collaborate faster and communicate more effectively.

Leverage the Microsoft Teams application through the Sidebar configuration to send messages to agents from Dispatcher Workspace. This method also means that the communication is documented and can be tracked.

## About Sidebar {#configuring-messaging__section_ids_jg4_11c}

Messaging from the Sidebar in Dispatcher Workspace is a ServiceNow AI Platform® capability. For more information on configuring the Sidebar for messaging, see [Configuring Sidebar](https://www.servicenow.com/docs/access?context=configure-sidebar&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).

For more information on how the Sidebar works, see: [Exploring Sidebar](https://www.servicenow.com/docs/access?context=exploring-sidebar&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).

For more information on using the Sidebar to communicate, see [Using Sidebar](https://www.servicenow.com/docs/access?context=using-sidebar&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).

## About Sidebar for the Field Service
Mobile Agent application {#configuring-messaging__section_xjh_kt3_2cc}

Messaging from the Sidebar in the Mobile Agent application is available upon activation of the Sidebar for Field Service Management plugin (com.sn_fsm_sidebar). For more information, see [Activate Sidebar for the Field Service Mobile Agent application](https://servicenow-prod.fluidtopics.net/Bvn~uAxcpHFNIugkc9EAeQ "You can activate the Sidebar for Field Service Management plugin (sn_fsm_sidebar) for Field Service Management if you have the admin role. Activating this plugin enables the Sidebar feature on the Mobile Agent application.").