---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Using Field Service Crew operations

# Using Field Service Crew operations {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Field Service Crew Operations to assign the same set of resources
repeatedly to the tasks that requires a crew to work on them.
* **[Assign work order tasks to crews](https://servicenow-prod.fluidtopics.net/ot1dsxe2k9YxXXDWL4WTeg)**   
  Assign crews to work order tasks that require a group of agents to work on them.
* **[Managing crew tasks using the Now Mobile Agent application](https://servicenow-prod.fluidtopics.net/gBnGFkEi~BdYIjCM~e3j8Q)**   
  After the dispatcher dispatches work order tasks to a crew, tasks are sent to the assigned members of the crew, which includes the crew leader.
* **[Add a resource to a crew task](https://servicenow-prod.fluidtopics.net/uDWIPTp7gmlIQCZ2EAiivw)**   
  Add resources that aren't part of a crew, like agents or pieces of equipment, if you realize they're required after the task has been created.
* **[Add resource requirements for a work order task](https://servicenow-prod.fluidtopics.net/OFvg92NI88klWu2hoqlE_A)**   
  Add the resources needed to complete a crew work order task, such as necessary agent skills or equipment items, to avoid delays after the task is assigned.
* **[Change the time that an agent worked on a crew task](https://servicenow-prod.fluidtopics.net/I8PmpXIAiG1YTtUcOeppFw)**   
  Update the time that an agent spent on a crew task if they spent more or less time on the task than the rest of the crew.

**Related concepts**   

* [Using Dispatcher Workspace for crew operations](https://servicenow-prod.fluidtopics.net/tuFhOkGWlt9_Re3ZjJ9Jdg "Use the Dispatcher Workspace to create, modify, and enable crews and assign work order tasks to the crews.")
* [Managing crew tasks using the Now Mobile Agent application](https://servicenow-prod.fluidtopics.net/gBnGFkEi~BdYIjCM~e3j8Q "After the dispatcher dispatches work order tasks to a crew, tasks are sent to the assigned members of the crew, which includes the crew leader.")