---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Using the team calendar

# Using the team calendar {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The team calendar lists the agents in the selected group and displays the work order tasks assigned to each agent. It also displays other events such as case tasks, appointments, and personal time-off.

The calendar displays information by day, work day or week. In the week view, the current day is highlighted in blue. Buttons in the calendar header enable you to search for agents, switch views, and go backward or forward in time.
You can select a specific date or date range or click Today to select the current date.

Field service users with the wm_basic role have access to the team calendar, where they can view a list of agents along with the work order tasks and events assigned to each agent.  
Users can also customize the settings to set default groups and a default starting view. In the right side panel, users can also:

* See a summary of details for a selected task or resource
* Use resource filters to display specific agents or skills
* Customize events displayed on the calendar
* Create events
{#using-team-calendar__ul_ahl_sjv_jyb}

Based on the group visibility permissions, agents can view the list of the members their group and their group members' schedules.

An administrator can [Configure Workforce](https://servicenow-prod.fluidtopics.net/NkPH57iuYVBnxd8Y1Bzi~A "Configure Workforce to view agent schedules, create personal events, and view tasks on a map.") to customize the team calendar, set system properties for group and territory views, increase visibility for better coordination, and allow users to switch between
viewing assignment groups and territories.
* **[Managing agents and agent groups on the team calendar](https://servicenow-prod.fluidtopics.net/IQBQLO7yrzLwa1Hw_WxjKw)**   
  View agent events, add events for agents, and search agents and agent groups using the team calendar. You can also add or edit agent skills.
* **[Create a personal event](https://servicenow-prod.fluidtopics.net/BEGaoEpdSnxtSoCxyam2yA)**   
  Enable agents and managers to efficiently schedule events, including time off and appointments, through Workforce. Additionally, managers have the capability to organize meetings and schedule time off and training.
* **[View personal events on the Team calendar in Workforce](https://servicenow-prod.fluidtopics.net/nAleQhdNEdx2zb_0hXuJOw)**   
  View events, such as agent time off, agent appointments, and meetings using Workforce.