Select Assignment groups in Dispatcher Workspace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Select assignment groups in Dispatcher Workspace to quickly see a list of agents in the assignment group.

    Before you begin

    Role required: wm_dispatcher

    About this task

    You must have Enable single select groups / territories off in settings to select multiple territories. For more information, see Enable Dispatcher Workspace settings.

    Procedure

    1. Navigate to All > Field Service > Dispatching > Dispatcher Workspace..
    2. Select Dispatcher Workspace.
    3. Select Assignment Groups assignment groups.
    4. Select the assignment groups that you want to see.
    5. Select Apply.