---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Example - configure dynamic scheduling to assign preferred technicians to tasks

# Example - configure dynamic scheduling to assign preferred technicians to tasks {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Automatically assign preferred Field Service agents to work order tasks so the correct technician is assigned to the task. If a Field Service agent isn't a good fit for a task, you can also exclude them.

## Before you begin

Role required: wm_dispatcher, wm_manager, wm_admin

## Procedure

1. Navigate to AllDynamic Scheduling AdministrationConfiguration.
2. Select Work OrderTask Dynamic Scheduling Config.
3. On the Task Filters tab, add the Prioritize preferred and secondary technicians and Rank preferred and secondary technicianscriterion to the task filters.  
   For information on adding criteria to a task filter, see [Create a task filter for dynamic scheduling](https://servicenow-prod.fluidtopics.net/VImcmciMDwTvI2XqDCWd3g#create-task-filter "Task filters allow you to define criteria for selecting and assigning tasks to the most suitable agents using dynamic scheduling.")
4. Select Update.
{#excluded-preferred-agents__steps_lzd_5vk_mbc}
**Related tasks**   

* [Assign preferred agents to tasks](https://servicenow-prod.fluidtopics.net/PCMqt7~WvXEYxRU_AmF9ag "Identify the agents most preferred for working on a customer account and assign them to tasks.")

*[\>]: and then