---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Managing agents and tasks from Workforce

# Managing agents and tasks from Workforce {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Workforce is a configurable application that enables any users with the wm_basic role to easily access and view agent schedules, the team calendar, and map from one centralized location.  
Managers can view agent schedules, create personal events, view agents' location history and view tasks on a map. Agents are also able to view schedules and create personal events for themselves.  
Note:  
You must be a manager of a group or territory to view schedules.
* **[Change views in Workforce](https://servicenow-prod.fluidtopics.net/skfj1S8YdE4Om2xhos5~rw)**   
  Switching between assignment group and territory views in Workforce helps simplify planning and managing team tasks and resources efficiently.
* **[Using the team calendar](https://servicenow-prod.fluidtopics.net/saz7mCdY~BsM4Jsu2XC5pA)**   
  The team calendar lists the agents in the selected group and displays the work order tasks assigned to each agent. It also displays other events such as case tasks, appointments, and personal time-off.
* **[Using the map](https://servicenow-prod.fluidtopics.net/Tq9Cs4TAwFlUPejYA~3A2Q)**   
  The map displays agent information and the tasks assigned to them. Field service users can search and view information about agents in their assigned groups and the status of tasks in their area.
* **[View agent location history map](https://servicenow-prod.fluidtopics.net/3nK_xn33sx28iQH97hGbxw)**   
  Access a historical map of field service agents' locations to track and analyze their activities over time.