---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Virtual Agent for Field Service Management

# Virtual Agent for Field Service Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow®
Virtual Agent for Field Service Management enables field service agents to
get quick answers to their work-related queries by interacting with a virtual agent through the
Now Agent mobile application.

## Request apps on the Store {#virtual-agent-fsm__id_shx_qpp_cnb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#virtual-agent-fsm__inline-send-to-store}

## Understanding Field Service Virtual Agent Conversations {#virtual-agent-fsm__section_aj3_rpp_cnb}

Virtual Agent for Field Service Management enhances the agent experience by addressing agent work-related queries immediately. Field service agents can chat with the Virtual Agent using the Now Agent mobile application to quickly get information about their upcoming work schedules. Agents can command Virtual Agent to update the tasks.

## Natural Language Understanding {#virtual-agent-fsm__section_kjx_zwp_cnb}

Implement Natural Language Understanding (NLU) for all your Field Service Virtual Agent Conversations topics. The system can more clearly comprehend word meanings and recognize word contexts to better infer user actions.

Enable NLU on the Field Service Virtual Agent Conversations application and republish your existing conversation topics to optimize the user experience with this feature. For more information, see [Natural Language Understanding in Virtual Agent](https://www.servicenow.com/docs/access?context=va-NLU&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).
**Related concepts**   

* [Configuring Field Service Virtual Agent Conversations](https://servicenow-prod.fluidtopics.net/Xcsp8aeMrVWuJgjNrrLx2w "Predefined Field Service Virtual Agent chatbot conversations enable field service agents to view their work schedule for the day and update their tasks.")