---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Request additional information to qualify a work order

# Request additional information to qualify a work order {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Transfer orders move necessary parts to the location where the agent can receive
them. If there is not enough information to create a transfer order, the dispatcher can
request more details from the qualifier.

## Before you begin

Role required: wm_dispatcher or wm_admin

## Procedure

1. Navigate to AllField ServiceDispatchingDispatch Queue.
2. Open a work order task in Pending Dispatch state.
3. In the Work Notes field, enter a reason for returning the work order.
4. Click Request more information.  
   The task state changes to Draft and the work order
   state changes to Awaiting Qualification. If Field Service Management
   is configured for [automatic qualification](https://servicenow-prod.fluidtopics.net/BzqeyuBRs5Tk3MaFBNF9Kw#c_QualifyWorkOrders__AutomaticConfiguration), the work order state remains at
   Qualified.

*[\>]: and then