---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View work order details from the incident record using the CRM Workspace

# View work order details from the incident record using the CRM Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View or track the progress of work order in the associated incident record from CRM Workspace.

## Before you begin

Enable the activity function using the
IncidentWorkOrderIntegration extension point. For more
information, see [Using extension point for incident management](https://servicenow-prod.fluidtopics.net/jDWnUo9Bmcf2WyHBQl8VgA "Extension points enable you to extend the functionality of an application and integrate customizations without altering the application code. Extension points are stored in the Extension Point [sys_extension_point] table.").

Role required: itil, wm_admin, and sn_change_read

## About this task

ITIL agents can view the progress of a work order directly from a related incident record. The incident record tracking is updated whenever the following updates are made to the work order or related work order tasks:

* Work notes added to the task
* State of the task updated
{#view-wo-deatils-from-incident__ul_syr_bd1_tqb}

## Procedure

1. Log in to CRM Workspace.
2. Click the List icon (![List icon]()).
3. In the Lists panel, navigate to IncidentAll
4. Open a incident record for which you want to track the progress.
5. Click the Details related list.
6. View the work order progress in the Activity section.
{#view-wo-deatils-from-incident__steps_yp1_xfr_5qb}

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