---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Change the number of days that dispatchers can hide off shift agents

# Change the number of days that dispatchers can hide off shift agents {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Increase the amount of time that the hide off-shift agent shows on the calendar in Dispatcher Workspace so dispatchers can plan around agent schedules farther in advance.

## Before you begin

Role required: admin

## About this task

By default dispatchers can use the hide off shift agents button up to seven days in the future. If a dispatcher navigates on the calendar in Dispatcher Workspace farther than seven days in the future, then the hide off shift agents button is disabled. You can change the number of days that the hide off shift agents button shows.

For more information on hiding off shift agents, see [Show or hide off shift agents from the calendar in Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/hFcVxJ7W8Ksi5Qs8uD6ijQ "Choose to show only agents that are on shift so it’s easier to view who’s available when you assign work order tasks. You can also choose to show all the agents to see everyone that's on and off shift.").  
Warning:  
Extending the number of days in the future that the hide off shift agents button is available causes the nightly processing of the Populate Agents Daily Schedule Table to take longer. Don't extend the number of days that the hide off shift agents button is available past 15 days.

## Procedure

1. Navigate to All, type <kbd class="ph userinput">sys_properties.list</kbd> in the filter field, and press enter on your keyboard.
2. Select New.
3. On the form, fill in the fields.

   | Name | Description |
   | Name | glide.sg.offline.scheduled_download.no_of_days_data |
   | Type | Integer |
   | Value | Enter the number of days that the Show or hide off shift agents icon should be present in the calendar in Dispatcher Workspace. |
   |-|-|

   {#change-hide-off-shift__choicetable_zfj_w14_gbc}
4. Select Submit.
**Related tasks**   

* [Run the Populate Agents Daily Schedule Table](https://servicenow-prod.fluidtopics.net/2RSxBL1W_9XtmfChXiFkXA "Trigger the Populate Agents Daily Schedule Table to run so dispatchers can see the changes that they made without having to wait for the nightly execution.")
* [Show or hide off shift agents from the calendar in Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/hFcVxJ7W8Ksi5Qs8uD6ijQ "Choose to show only agents that are on shift so it’s easier to view who’s available when you assign work order tasks. You can also choose to show all the agents to see everyone that's on and off shift.")