---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Work order tasks on the Field Service Contractor Portal

# Work order tasks on the Field Service Contractor Portal {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Organizations outsource their work order tasks to the contractor companies in the Field Service to perform required jobs at a customer location. Managers and agents of
contractor companies use the Field Service Contractor Portal to view and manage the
work order tasks assigned to them.

Managers and agents can perform the following activities:

* Managers can view the work order tasks assign to them and choose to accept or reject the assigned task. If the manager rejects the task, the state of the task changes to Pending dispatch or Pending assignment. In the meantime, the next appropriate group is identified and
  assigns this task to the manager of that group. If the system cannot identify another qualified
  group, the task remains in the Pending dispatch state so that the dispatcher can manually
  assign the task.

* Managers can reassign work order tasks to their agents.
* Agents can view the work order tasks assigned to them and choose to accept or reject them. If an agent rejects the task, it goes back to the agent's manager. The manager can reassign the task to another appropriate agent from the same group, accept the request and work on the task, or keep the task in the Pending assignment state.
* Managers and agents receive email notifications for each work order task assignment that include a link to use to open and view the work order task details.
{#work-order-tasks__ul_fbp_zj1_5lb}
* **[Assign outsourced work order tasks](https://servicenow-prod.fluidtopics.net/OxsaxggHEnEGhrg8k6fV_Q)**   
  Managers of contractor companies can assign outsourced work order tasks to be performed at the customer location to their agents or to themselves.
* **[Accept or reject assigned external work order tasks](https://servicenow-prod.fluidtopics.net/lhMwpBRqaRVqVqLDPPDSvQ)**   
  As a manager or field service agent of a contractor company, you can accept tasks assigned to you through the Field Service Contractor Portal.
* **[Execute and track external work order tasks](https://servicenow-prod.fluidtopics.net/Es2yEoe5Z4OGl8PtzZ1D~A)**   
  Execute and track the time required for work order tasks that you have accepted.
* **[View attached knowledge articles](https://servicenow-prod.fluidtopics.net/92ChucgXHv4t9afQm2dXsA)**   
  View relevant knowledge articles for reference that are attached to the work order tasks in the Field Service Contractor Portal.
* **[Close an external work order task as incomplete](https://servicenow-prod.fluidtopics.net/oAE6853dZwlAKSS9EbCOlA)**   
  Close a work order task as incomplete if there is work pending on the task.
* **[Record the usage of assets on the Contractor Portal](https://servicenow-prod.fluidtopics.net/Xuylhe5kQjeuhfrfYXRuIA)**   
  The staff of contractor companies can track the consumable and non-consumable parts that are used or changed during the execution of work order tasks on the Field Service Contractor Portal.
* **[View task SLAs on the Contractor Portal](https://servicenow-prod.fluidtopics.net/hkx6yKSlbwpThfv9zhwQIw)**   
  View the work order SLA timeline in the Field Service Contractor Portal to make sure you complete your task within the SLA time period.
* **[View sibling tasks related to a work order](https://servicenow-prod.fluidtopics.net/t0zlrj84nw1QmRr3NrH1Sg)**   
  View details of sibling work order task that are related to the same work order in Field Service Contractor Portal.
* **[Record Service Management incidental expenses on the Contractor Portal](https://servicenow-prod.fluidtopics.net/ZhDoaxRRQ9Sc1ybvVKx0GA)**   
  Agents of contractor companies can use the Field Service Contractor Portal to track incidental expenses that arise during the execution of a work order task.
* **[Complete questionnaires for a work order task on the Contractor Portal](https://servicenow-prod.fluidtopics.net/VWDFRShyIJIjNoQKw6F6IA)**   
  As a manager or field service agent of a contractor company, you can access and complete questionnaires from the work order tasks assigned to you through the Field Service Contractor Portal.
* **[Sign on closed work order on the Contractor Portal](https://servicenow-prod.fluidtopics.net/T4ddJbC0TPdIyEsGytWoKQ)**   
  Customers can digitally sign and confirm work orders that are closed with the Closed Complete or Closed Incomplete state.