---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Assign a knowledge article to a work order or work order task

# Assign a knowledge article to a work order or work order task {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add additional information to complete tasks.{#add-knowledge-workorder__recommend-knowledge-wo-wot}

## Before you begin

To enable the search and to attach articles on the form, the system administrator must do the following:

* Configure the work order and work order task forms to display the Related Search Results section on the forms.
* In the glide.knowman.attach.fields property, add <kbd class="ph userinput">work_notes</kbd> to the Value field. This enables the attaching of articles to the work notes.
{#add-knowledge-workorder__ul_wg1_gww_nkb}

Role required: wm_initiator, wm_qualifier, wm_agent, wm_manager, wm_dispatcher, or admin

## About this task

As you enter a short description for a work order or work order task, a list of
relevant knowledge articles is displayed that you can associate with the work order
or work order task.

## Procedure

1. Navigate to a work order or a work order task form.
2. Click Related Search Results.  
   A list of articles that match the text entered in the Short Description field are displayed.
3. To preview, click the article.
4. To attach an article,
   * To attach the article you're previewing, click Attach to Work Order.
   * To attach an article without previewing it, click Attach next to it in the list of suggested articles.
   {#add-knowledge-workorder__choices_oxx_gvw_nkb}
5. Click Update.
{#add-knowledge-workorder__steps_vwl_2xw_nkb}

## Result

The articles are added and appear under the Attached Articles tab.
**Related topics**   

* [Knowledge properties](https://www.servicenow.com/docs/access?context=r_KnowledgeProperties&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US)