---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure agent list sort options

# Configure agent list sort options {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the options available for dispatchers to sort agents in the Dispatcher Workspace.

## Before you begin

Role required: admin

## About this task

By default, dispatchers can view recommended agents based on the distance to the work
order task, skills, or parts.

## Procedure

1. Navigate to AllField ServiceDispatcher Workspace ConfigurationAgent Sorting.
2. Click New.
3. On the form, fill in the fields.  
   Note:  
   The Category and Application fields are read-only.
   {#configure-sort-options-agents__table_xp1_hlt_jnb__entry__2}

   | Name | Description |
   |-|-|
   | Name | Unique name for the sort option. |
   | Active | Option for enabling the sort option to appear in Dispatcher Workspace. |
   | Display Name | Labels for the fields that appear as the sort option in Dispatcher Workspace. |
   | Ranking Method | * More is better: When setting the ranking, a higher value is better. For example, more availability is better when determining the agent ranking. * Less is better: When setting the ranking, a lower value is better. For example, fewer cases are better when determining the agent ranking. {#configure-sort-options-agents__ul_m4d_nfc_24b} |
   | Order | Display order of the sort option in Dispatcher Workspace. |
   | Criterion | Criteria to determine the agents that are displayed in the list. |
   [Table 1. Agent recommendation sort criteria]

   {#configure-sort-options-agents__table_xp1_hlt_jnb}
4. Click Submit.
{#configure-sort-options-agents__steps_csz_p2c_24b}

*[\>]: and then