---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Using Dispatcher Workspace for crew operations

# Using Dispatcher Workspace for crew operations {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Dispatcher Workspace to create, modify, and enable crews and
assign work order tasks to the crews.  
As a dispatcher, you can use Dispatcher Workspace to perform the following activities:

* Create or modify crews
* Assign members to the crew
* Filter and view tasks in the task panel that need a crew
* Sort crews based on the distance and skills for the tasks that need a crew.

{#using-disp-wrkspc-crew-operations__ul_gfj_tft_rpb}  
Note:  
The drag and drop feature is not enabled for the tasks requiring a crew.
* **[Create crews](https://servicenow-prod.fluidtopics.net/jGW3YujFTVC~1I0FG_jEFA)**   
  As a dispatcher, you can create crews in Dispatcher Workspace to which you can assign work order tasks.
* **[Create ad hoc crews in Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/urrlVzFIagKB1vk4sO2n~A)**   
  Create ad hoc crews for a task if no existing crews are available to work on the task or the task requires specific skills to complete the job.
* **[Create quick crews in Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/8XxALVr8xVzyd_SnFRCRHQ)**   
  Create planned or ad hoc crews faster and more efficiently using a single interface in Dispatcher Workspace. This helps dispatchers to view the agent schedule and availability while creating crews and adding crew members.
* **[Viewing crews in the Dispatcher Workspace calendar](https://servicenow-prod.fluidtopics.net/0~x9RZiOO2spoX8OxrzzRQ#viewing-crews-dsp-wrkspc)**   
  You can view the crew's schedule, availability, and tasks that are assigned to the crew or their work in progress.
* **[Search for crews on Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/9yyizVM8CqnwvsCb0OSB1g)**   
  Search for crews with specific attributes on Dispatcher Workspace so you can make appropriate assignments.
* **[Update crew requirements for the work order task in Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/2B0O7D5ZSP2lQHj1_ha3Og)**   
  As a dispatcher, you can add or update the number of agents required to perform a particular type of work to complete the task.
* **[Search for tasks that need a crew on Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/IJQkCYq0IPbKxWSj1GGVag)**   
  Search for work order tasks that require a crew in the Dispatcher Workspace task panel.
* **[Identify crews and agents for crew tasks on Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/FrSt48Aqbo0NJp7to90y6w)**   
  Identify the most eligible crew and agents based on crew skills and distance to assign them to work order tasks that need a crew.
* **[View crew tasks on Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/taaI4ET2KJdY5F5J0iw3hw)**   
  As a dispatcher, you can view the tasks that require crew and are assigned to a crew.
* **[Assign work order tasks to crews on Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/UFfmhXvDNUVo7C0ZlWAUCw)**   
  Assign crews to a work order task that requires a crew of agents in Dispatcher Workspace.
* **[Assign an ad hoc agent to the crew on a work order task](https://servicenow-prod.fluidtopics.net/~jKw5zZnZNVh_4OCc3qWpw)**   
  Add ad hoc members to a work order task that requires a crew.
* **[Add Field Service crew members in Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/haKhgKacX2IrOzR_TaD~iQ)**   
  Add agents to the Field Service crew as needed in Dispatcher Workspace.
* **[Add resource requirement for a work order task in Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/YBv2RLyLANGHHf_62~toig)**   
  Add or update the resource requirements for a work order task that requires crew, such as number of agents with specific skills or types of equipment required to work on the task.
* **[Assign required resources to the task-specific crews](https://servicenow-prod.fluidtopics.net/KmglujdWbK_BrQ~ylxtXBg)**   
  Quickly add resources to task-specific crews if you forgot to add an agent or piece of equipment when you created the crew.