---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Approve or reject requests for onboarding agents

# Approve or reject requests for onboarding agents {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review external agent requests that
are assigned to you for approval and determine whether to accept or reject them.

## Before you begin

Role required: wm_contractor_manager_int, wm_admin, and admin

## About this task

Whenever a manager of the contractor company onboards a field service agent, the
request goes to the internal manager of the organization for approval process.

## Procedure

1. Navigate to AllSelf-ServiceMy Approvals.
2. Click a requested item from the Approvals list for which you want to approve the agent.
3. Click the Onboard a new Contractor Agent link in the Approval-Requested Item request form to review agent details.
4. Process the request.
   * To approve the agent, Click Approve.

     The newly
     onboarded agent is approved by the parent company. External managers can
     assign the work order tasks to the agent.
   * To reject the agent, Click Reject.

     The newly
     onboarded agent is rejected by the parent company. External managers
     cannot assign the work order tasks to the agent.
   {#Approve-reject-request-onboard-agent__choices_j4w_pgj_gmb}

*[\>]: and then