---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Execute a task from the agent map

# Execute a task from the agent map {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an agent, you can accept or reject tasks assigned to you using features in the
agent task map, or take on unassigned tasks near you if your schedule permits.

## Before you begin

The Service Management Geolocation plugin (com.snc.service_management.geolocation)
must be enabled and the Google Maps Platform key must be entered into the
appropriate [Google Maps
property](https://www.servicenow.com/docs/access?context=set-up-google-maps-api&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).

Role required: wm_agent

## About this task

You can optimize task routes in the map to have the system determine the most
efficient route. Initial routing shows the sequence established when the dispatcher
assigned the tasks. Route optimization uses your location information and creates an
ideal schedule based on variables such as location, task duration, travel time, or
any [task
windows](https://servicenow-prod.fluidtopics.net/yVUHogwFxPYai4sGyp15LQ "Create a work order task from a work order."). The agent map, which displays color-coded icons for the tasks
and your current location, is updated as you complete each task.

## Procedure

Navigate to Field ServiceAgentMy Map.  
Tasks that are in one of these states are visible on the map:  
* Assigned
* Accepted
* Pending Dispatch
* Work in Progress
{#t_ExecuteATaskFromTheAgentMap__ul_ijw_p35_kfb}
* **[Agent map symbols](https://servicenow-prod.fluidtopics.net/~oFIaQujcVLW_GyHnNZ9fg)**   
  The agent map shows your location, the tasks assigned to you for the current day, tasks that have been accepted, and other tasks that have not yet been assigned.
* **[Agent location](https://servicenow-prod.fluidtopics.net/LO9kCwqcTnjtcU~0HXRqiw)**   
  The Field Service Management application calculates your location from a set of geographical coordinates.
* **[Manage tasks on the map](https://servicenow-prod.fluidtopics.net/ZdFcHpxW_qQZLCMvPUlgzQ)**   
  The icons in the task map mark the location of tasks assigned to you and any unassigned tasks in your area.
* **[Pick up an unassigned task](https://servicenow-prod.fluidtopics.net/Q6ru1rZznyVOl5xN~r9wAA)**   
  Agents can assign themselves nearby unassigned tasks directly from the agent task map.

*[\>]: and then