---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Assign a work order task

# Assign a work order task {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assign agents to unassigned work order tasks using the Dispatcher Workspace map.

## Before you begin

Role required: wm_dispatcher, wm_initiator_qualifier_dispatcher

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. Select Schedule.
4. Select Map or Hybrid.
5. Right-click an unassigned task in the map.
6. Select Assign.
7. In the Assigned to field, select the agent available to work on the task.
8. Select Save.

## Result

The customer receives a text message and email notification that the work order task is assigned.

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