---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate Field Service Agent Efficiency

# Activate Field Service
Agent Efficiency {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the Field Service
Agent Efficiency plugin (com.snc.fsm_agent_efficiency) if you have the admin role. The application includes demo data and installs related plugins if they are not already installed.

## Before you begin

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain
plugins are activated automatically. If a paid plugin isn't activated automatically, you can
manually activate it from the All Applications list in your instance.  
Note:  
Before purchasing a subscription, you can evaluate the feature on a non-production
instance without charge by requesting it from the Now Support
Service Catalog.

Role required: admin

## About this task

The following items are installed with Field Service Agent Efficiency:

* Plugins
* Tables
{#activate-field-service-agent-efficiency__ul_rgx_phy_3dc}

For more information, see [Field Service Agent Efficiency components](https://servicenow-prod.fluidtopics.net/T~SPOXPOUe0l5KkCIdjq_w "Several types of components are installed with the Field Service Agent Efficiency feature, including tables, roles, script includes, and business rules.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-field-service-agent-efficiency__find-plugins-cmd}
2. Find the Field Service Agent Efficiency plugin (com.snc.fsm_agent_efficiency) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-field-service-agent-efficiency__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).
{#activate-field-service-agent-efficiency__steps_sgx_phy_3dc}

*[\>]: and then