---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customer Experience components

# Customer Experience components {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with the Customer Experience feature,
including properties, tables, and business rules.

## Tables {#customer-experience-components__section_ipz_5tc_zmb}

Customer Experience adds the following table.{#customer-experience-components__table_uyt_lvc_zmb__entry__2}

| Table | Description |
|-|-|
| Agent Rating \[wm_agent_rating\] | Stores the agent rating record. |
[Table 1. Table installed with the Customer Experience feature]

{#customer-experience-components__table_uyt_lvc_zmb}

## Properties {#customer-experience-components__section_dvr_4pc_zmb}

Customer Experience adds the following properties.{#customer-experience-components__table_onn_brc_zmb__entry__2}

| Property | Description |
|-|-|
| sn_fsm_customer_ex.work.management.cx.share_agent_details | Updates the geolocation map with the latest location of an agent. * Type: true/false * Default value: true * Location: Field ServiceAdministrationProperties {#customer-experience-components__ul_nqs_psc_zmb} |
| sn_fsm_customer_ex.work.management.cx.show_route_on_map | Displays the route taken by an agent on a map. * Type: true/false * Default value: true * Location: Field ServiceAdministrationProperties {#customer-experience-components__ul_as2_q45_b4b} Note: If this property is disabled, the map displays a straight line route. |
[Table 2. Properties installed with the Customer Experience feature]

{#customer-experience-components__table_onn_brc_zmb}

## Business rules {#customer-experience-components__section_kpy_m5c_zmb}

Customer Experience adds the following business rules.{#customer-experience-components__table_cqs_q5c_zmb__entry__3}

| Business rule | Table | Description |
|-|-|-|
| Auto assessment business rule | Work Order Task \[wm_task\] | Triggers an agent feedback survey when a work order task is set to Complete. |
[Table 3. Business rule installed with the Customer Experience feature]

{#customer-experience-components__table_cqs_q5c_zmb}

*[\>]: and then