---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Change views in Workforce

# Change views in Workforce {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Switching between assignment group and territory views in Workforce helps simplify planning and managing team tasks and resources efficiently.

## Before you begin

Role required: wm_basic

## Procedure

1. Navigate to Workforce.
   * Managers, navigate to AllField ServiceManagerWorkforce.

   {#switch-views-in-workforce__choices_lhn_1xn_qbc}
   <!-- -->

   * Agents, navigate to AllField ServiceAgentWorkforce.
   * If Workforce Optimization is installed and activated, managers can navigate to WorkspacesManager WorkspaceWorkforce.
   {#switch-views-in-workforce__choices_pd2_dxn_qbc}
2. Select the gear icon.
3. In the Show resources by field, select Assignment group or Territory.  
   If Territory isn't listed in the Show resources by field, have your administrator verify that [Field Service Territory Planning](https://servicenow-prod.fluidtopics.net/yKQtfJ36mVyvtkdSx~YQ6A "Field Service Territory Planning identifies the best matched territory for a work order task based on conditions that you set. You can then assign tasks to the individual agent or group best positioned to execute a service call based on the associated territories.") is properly configured.
4. Select Save.
* **[Configure a default assignment group on the team calendar](https://servicenow-prod.fluidtopics.net/VGBbNNkhpT~Yp787Q804ng)**   
  Set an assignment group as default to readily access them on the team calendar.
* **[Configure a default territory on the Team calendar](https://servicenow-prod.fluidtopics.net/3nPkNJ_r2ck5iZtpMGAkyg)**   
  Set a specific territory as default to readily access it on the team calendar.

**Related concepts**   

* [Configuring Field Service Territory Planning](https://servicenow-prod.fluidtopics.net/yKQtfJ36mVyvtkdSx~YQ6A "Field Service Territory Planning identifies the best matched territory for a work order task based on conditions that you set. You can then assign tasks to the individual agent or group best positioned to execute a service call based on the associated territories.")  
**Related tasks**   

* [Configure territory view to allow users to see other members' schedules](https://servicenow-prod.fluidtopics.net/CU7qRMAG9u6Ouf9t9Lb0oA "Allow users to switch between viewing assignment groups and territories within Workforce.")  
**Related reference**   

* [Workforce system properties](https://servicenow-prod.fluidtopics.net/VZKtL2UPXAu2tzzth8h5Gw "Modify the Workforce configuration by setting system properties to enable visibility for both group and territory views.")

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