---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Run optimization for your groups or territories from Dispatcher Workspace

# Run optimization for your groups or territories from Dispatcher Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reassign tasks and maximize productivity by running Schedule Optimization on demand when scheduling conditions change.

## Before you begin

* Schedule Optimization must be activated. For more information, see [Activate Schedule Optimization](https://servicenow-prod.fluidtopics.net/jZ3YJinPJbXiYOnlVDCHeg "Activate the Schedule Optimization plugin (com.snc_schedule_optimization) for Field Service Management with the administrator role.").
* Intraday optimization must be configured. For more information, see [Configure intraday optimization](https://servicenow-prod.fluidtopics.net/7ZYQBoid~ZpSupVvBOYsIA "Continuously run schedule optimization at selected intervals throughout the day to efficiently reassign tasks and maximize productivity. Additionally, enable dispatchers to run optimization on demand.").

{#optimize-agent-schedules-on-demand-in-dispatcher-workspace__ul_egc_bqd_c1c}

Role required: schedule_optimization_user

## About this task

Schedule Optimization can be configured to run the optimization engine in batches overnight or at selected intervals throughout the day. This procedure describes how dispatchers can run optimization on
demand from Dispatcher Workspace.
For more information on running the optimization engine automatically, see [Configuring Schedule Optimization](https://servicenow-prod.fluidtopics.net/J3kO8u2NyG3KUS3wkx~qXQ "Schedule Optimization enables you to optimize task scheduling, auto-assign tasks, and adapt to changing conditions. By applying policies, you can create the best possible schedule that maximizes task assignment and minimizes travel time.").

Schedule Optimization considers the agent's start and end locations from the Agent Schedule Attribute Plans table for the given day when the Territory Planning plugin is activated.
For more information, see [Activate Field Service Territory Planning](https://servicenow-prod.fluidtopics.net/WK2rKs9pyLScXe9ms9brSw "You can activate the Field Service Territory Planning plugin (com.snc.fsm_territory_planning) for Field Service Management if you have the admin role. The application includes demo data and installs related applications and plugins if they are not already installed.").

Schedule Optimization doesn't detect changes you make to agents or tasks during an optimization run. The system considers changes to agents and tasks during the next
optimization run. While an on-demand run is in progress, all scheduled runs will be paused. The pause will remain in effect until the end of the day, and the scheduled runs will resume the next day.

## Procedure

1. Navigate to AllField ServiceDispatching\>Dispatcher Workspace.
2. Select Dispatcher workspace in the left navigation.
3. Select Optimization summary in the contextual side panel.
4. **Optional:** Select the pencil icon to edit the policy you want to use to run optimization.
5. Select Run optimization.
6. **Optional:** Select Pause scheduled runs to schedule tasks manually.  
   Note:  
   Schedule Optimization data doesn't auto-refresh. Enable auto-refresh in the settings.
**Related tasks**   

* [Configure on demand optimization](https://servicenow-prod.fluidtopics.net/aMx7Qq_yGxCPz0_sM~pP1w "Enable dispatchers to respond to unexpected changes by configuring on demand intraday optimization, giving them the ability to run Schedule Optimization ad hoc directly from Dispatcher Workspace.")

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