---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Workforce Optimization

# Workforce Optimization {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enhance the quality and efficiency of your teams using smart scheduling, team structure,
and real-time refreshing single scores. Assess the quality of tasks completed, recommend skills
for agents, and train them to address skill gaps.
* **[Workforce Optimization for Field Service Manager Workspace dashboard](https://servicenow-prod.fluidtopics.net/szYKMP7Ao5onc_XGJRB1WQ)**   
  Monitor your teams' work and organizational performance using Workforce Optimization for Field Service. Stay on top of the status of the tasks your teams are working on at a given time.
* **[Scheduling in Workforce Optimization for Field Service](https://servicenow-prod.fluidtopics.net/7tGaL7iaOfJ7KTPIdMeFsA)**   
  Scheduling in Workforce Optimization for Field Service enables you to manage your workforce resources efficiently by planning and managing schedules, staffing, and shifts across your teams all from one location. You can also integrate with on-call scheduling and create shifts and schedule for on-call rotations.
* **[Teams in Workforce Optimization](https://servicenow-prod.fluidtopics.net/Cd5fLmau4tHFyxRYaB78gg#using-teams-wfo-fsm)**   
  Use Teams to track and analyze performance trends for your teams from a single location. You can monitor the trends for each agent within your team and compare your agents or team members with one another.
* **[Coaching in Workforce Optimization for Field Service](https://servicenow-prod.fluidtopics.net/2PNwkTtaTmGJpUrro7t1Qg)**   
  By using Coaching in Workforce Optimization for Field Service, you can assess your team's abilities to efficiently resolve tasks by reviewing their work at critical moments of providing field services.
* **[Mobile experience for Workforce Optimization for Field Service](https://servicenow-prod.fluidtopics.net/aeuSYADcWY9tSZCN2QHJ1Q)**   
  Manage work order tasks from your mobile device with the Now Mobile Agent application. You can stay connected and access information in real time so that you can complete your tasks quickly.

**Related concepts**   

* [Configuring Workforce Optimization for Field Service](https://servicenow-prod.fluidtopics.net/t2u9W1k3d52PUKgkFQearQ "Enable Workforce Optimization for Field Service and configure settings to use the Scheduling, Teams, and Coaching applications.")