---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Review a task

# Review a task {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a reviewer, review the details of a work order task. If the details are sufficient, you can close the task. If more information is required, send the task back to the agent so they can add the requested
details.

## Before you begin

Role required: sn_fsm_quality.wm_quality_agent

Ensure that the Field Service Quality Management plugin is active. For more information, see [Activate Field Service Quality Management](https://servicenow-prod.fluidtopics.net/ZYn~sTRN03nzmF2_nsEVTw "You can activate the Field Service Quality Management plugin (com.sn_fsm_quality) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").

## About this task

When an agent closes a task, the task will be sent to you for review. You can close the task if the details are sufficient, or you can send the task back to the agent requesting more details.

## Procedure

1. Navigate to AllField ServiceReviewingQuality reviews.
2. Select a work order task.
3. Choose one of the following:
   * If the task details are sufficient, select Close task.
   * If more information is required, add what information is needed from the agent in the Work notes field. Then, select Send back to agent.
   {#review-send-task-back__choices_dbg_fzv_dcc}

## Result

If the task details are sufficient, the task is closed.

If more information was required, the task is sent back to the agent and the substate is set to Needs information. The agent will receive a notification that the selected work order task needs more information. In the Mobile Agent® application, the agent can update the work order task with the requested details and send the task back to the reviewer. For more information, see [Respond to a reviewed task](https://servicenow-prod.fluidtopics.net/9JmaCDL_lkolnxGJuuNlzw#respond-task-review-mobile "Respond to a task that was sent back to you for review. Update the work order task with the requested details and submit the task back to reviewer.").

*[\>]: and then