---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set criteria for quality review

# Set criteria for quality review {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure criteria to determine which closed work order tasks qualify for review, enhancing efficiency and maintaining high service standards.

## Before you begin

Role required: admin

## About this task

Out of the box, a task qualifies for review when one of the following criteria is met.

* The task's work type is "Install"
* The task is associated with a retired asset
* Five or more closed tasks in the past month are associated with the same asset
* The task is closed by a contractor
{#set-criteria-for-quality-review__ul_ofb_2pm_pdc}

Follow these steps to customize the criteria to suit your needs.

## Procedure

1. Navigate to AllField ServiceQuality AdministrationReview Configuration.
2. In Workflow Studio, update the Flow Variables.
3. Select Save.

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