---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure the Generate closure notes UI action

# Configure the Generate closure notes UI action {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add generative AI-specific functionality to the task closure screens by configuring the Generate closure notes UI action that is included with the ServiceNow Otto for Field Service Management (FSM) application.

## Before you begin

Role required: wm_admin

## About this task

The Field Service Management application includes Close complete and Close incomplete parameter screens that agents can use to close work order tasks.

The ServiceNow Otto for FSM application includes generative AI-specific functionality that agents can use to generate work order task closure summaries.

## Procedure

1. Activate the Generate closure notes UI action for the Close complete screen.
   1. Navigate to AllSystem MobileScreens.
   2. Filter the list to display Close in the Name field.
   3. Select the Close complete screen.
   4. Select the Actions tab.
   5. Select the gen_ai_user_action_close_complete action.
   6. Select the Active check box.
   7. Select Update.
   {#configure-close-ui-actions__substeps_k5l_y5w_jzb}
2. Activate the Generate closure notes UI action for the Close incomplete screen.
   1. Navigate to AllSystem MobileScreens.
   2. Filter the list to display Close in the Name field.
   3. Select the Close incomplete screen.
   4. Select the Actions tab.
   5. Select the gen_ai_user_action_close_incomplete action.
   6. Select the Active check box.
   7. Select Update.
   {#configure-close-ui-actions__substeps_wmn_cvw_jzb}

## Result

The Generate closure notes UI action is enabled. Agents can generate closure notes when closing work order tasks on the Mobile Agent® application. For more information, see [Generate work order task closure summaries in the Mobile Agent application](https://servicenow-prod.fluidtopics.net/6lJ51MuUkdLouTZwMrt8gw "Generate work order task closure summaries in the Mobile Agent app to create detailed notes and close tasks faster.").

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