---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Cancel work order appointment in CSM Agent Workspace

# Cancel work order appointment in CSM
Agent Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Cancel an appointment for customer from a work order. Cancelling an appointment,
cancels the associated work order.

## Before you begin

Role required: wm_qualifier and sn_customerservice_agent, or wm_qualifier and sn_customerservice.consumer_agent  
Note:  
If necessary, activate the Cancel Appointment UI Action configuration to add the Cancel Appointment button.

## Procedure

1. Click the List icon (![List icon.]())
2. Navigate to Work OrdersCreated by me.
3. Select the work order for which you would like to cancel an appointment.
4. Click Cancel Appointment.  
   The application cancels the appointment and associated work order.

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