---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Enable and configure appointment slot recommendation

# Enable and configure appointment slot recommendation {#ariaid-title1}

Release version: Yokohama  
Updated June 3, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Appointment Booking slot recommendation rules assist in identifying the optimal appointment times for customers. These recommended slots enable customers to efficiently choose the most suitable available appointment
times.  
The steps to enable and configure Appointment Booking slot recommendation are:

1. [Enable appointment booking slot recommendation](https://servicenow-prod.fluidtopics.net/pmljXzALEdP3RZRLL3QmSw "Appointment booking slot recommendations help users quickly select the best available appointment times based on your configured scheduling rules.")
2. [Create or modify an appointment booking slot recommendation rule](https://servicenow-prod.fluidtopics.net/uKtD7orXsxBNwsF_4jVHSA "Appointment booking slot recommendation rules help you highlight the best appointment slots for your customers. Using these rules, you can categorize available appointment slots as recommended or available based on conditions you define, such as proximity, resource availability, or customer preferences.")
3. [Add selection criteria for an appointment slot recommendation rule](https://servicenow-prod.fluidtopics.net/39D9zm5DkZDUn_2wscoyAQ "Enhance appointment booking by adding selection criteria to your recommendation rules. Selection criteria help determine the best appointment slots to recommend to your customers—ensuring optimal scheduling based on factors like proximity, skill availability, or travel time.")
{#enable-and-configure-appointment-slot__ol_wkt_f2v_nfc}