---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Schedule Optimization components

# Schedule Optimization components {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
There are other types of components installed with Schedule Optimization, including tables, roles, constraints, objectives, and properties.

## Tables {#schedule-optimization-components__section_jjp_yfk_21c}

Field Service Schedule Optimization adds the following tables.{#schedule-optimization-components__table_gbn_dgk_21c__entry__2}

| Table | Description |
|-|-|
| Optimization Scope snc_schedule_optim_optimization_scope | Defines the qualifiers (groups or territories), tasks, and policies to be used during optimization |
| Optimization Batch snc_schedule_optim_batch | Defines the optimization schedule for one, or more, scope |
| Optimization Feature snc_schedule_optim_optimization_constraints | Defines the objectives and constraints to be used in optimization policies * Objective = soft target, optimizer tries to build a schedule that honors these goals * Constraint = hard rule, optimizer must build a schedule that honors these restrictions {#schedule-optimization-components__ul_hbn_dgk_21c} Note: table is read only |
| Policies snc_schedule_optim_policy | Container record for objectives and constraints that are used for optimization |
| Policy Configurations snc_schedule_optim_policy_configuration | Related list table used to add objectives and constraints to a policy and to associate weights with objectives. * Optimizer prioritizes adhering to the objectives with the highest weight * Lower weight objectives are considered, but may have less impact on schedule {#schedule-optimization-components__ul_ibn_dgk_21c} |
| Scheduling Attribute Configuration snc_schedule_optim_sched_attr_config | Defines global and qualifier-level settings for intra-day optimization, including policy and travel estimate provider. * If Global = false, Groups or Territories can be added to a configuration to override optimization settings for a particular qualifier * If Global = true, settings apply to all other groups that don't have an override * Global record also includes additional settings that can't be overwritten at the qualifier level, such as the intraday processing window and flow * Determines the travel estimate vendor for batch optimization {#schedule-optimization-components__ul_jbn_dgk_21c} |
| Group Scheduling Attributes snc_schedule_optim_group_m2m_sched_attr_config | Links a Group to a Scheduling Attribute Configuration |
| Territory Scheduling Attributes snc_schedule_optim_territory_m2m_sched_attr_config | Links a Territory to a Scheduling Attribute Configuration Note: Only installed if FSM Territory plugin is active |
[Table 1. Tables installed with Schedule Optimization]

{#schedule-optimization-components__table_gbn_dgk_21c}

## Roles {#schedule-optimization-components__section_zz1_zfk_21c}

Field Service
Schedule Optimization adds the following roles.
{#schedule-optimization-components__table_zpq_bgk_21c__entry__2}

| Role | Description |
|-|-|
| schedule_optimization_user | User role for accessing Schedule optimization application. This role allows users to trigger on-demand schedule optimization executions. |
| schedule_optimization_planner | Planner role for Schedule Optimization Application. This role allows administrators to perform administration configurations for the Schedule Optimization application and perform schedule planning activities. |
[Table 2. Roles installed with Schedule Optimization]

{#schedule-optimization-components__table_zpq_bgk_21c}
* **[Tables installed with FSM for Schedule Optimization](https://servicenow-prod.fluidtopics.net/hu84ou3e2jG4qqJm6LoJrg)**   
  The following tables are installed with the Field Service Management plugin, but are only used by Schedule Optimization.
* **[Optimization features used with Schedule Optimization](https://servicenow-prod.fluidtopics.net/j_wcduJOwN0_TkkAp4GTww)**   
  Objectives and constraints are optimization features that determine how tasks are assigned to agents in Schedule Optimization.
* **[Schedule optimization properties](https://servicenow-prod.fluidtopics.net/JVNQhl4TnoLp5pG3aZUHLg)**   
  You can set parameters that control how optimization runs.