---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Select and assign multiple tasks

# Select and assign multiple tasks {#ariaid-title1}

Release version: Yokohama  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Dispatchers can select multiple tasks on which to run dynamic scheduling.

## Before you begin

Role required: wm_dispatcher or wm_admin

## About this task

If there has been an update to any of the selected tasks, an informational message
notifies the dispatcher to run the recommendations again.

## Procedure

1. Navigate to a list of work order tasks.
2. Select the tasks that are pending for dispatch.
3. From the Actions on selected rows... menu at the top of the list, select Auto Assign.  
   Note:  
   If more tasks are selected than dynamic scheduling can handle, a pop-up window displays a message to reduce the number of tasks.
4. Select Confirm.
{#select-tasks-for-bulk-assignment__steps_aqh_qbh_sy}

## Result

The system considers the time mentioned in the following fields before assigning a task to an agent.

* Scheduled travel start and Scheduled start when `Ignore calculation of travel time for agents to task location based on schedule` is enabled.
* Estimated onsite arrival buffer duration when `Enable/Disable Onsite Arrival Check-in for Agents` property is enabled. For more information, see [Global domain configurations](https://servicenow-prod.fluidtopics.net/2h94nEySOnDLzTlszIEoCA "Administrators in the global domain can select configuration settings that determine how Field Service Management handles daily operations.").
* Agent's start and end locations from the Agent Schedule Attribute Plans table for the given day if the Territory Planning plugin is activated. For more information, see [Change start and end locations for agents](https://servicenow-prod.fluidtopics.net/PjNURj0LhWgQghZM6Av2kw "Change the start-of-day and end-of-day locations for your agents, offering the flexibility needed for specific work order tasks.").
{#select-tasks-for-bulk-assignment__ul_icr_vgn_1yb}

The work order tasks are automatically assigned to an agent. If the agent does not accept the tasks in a specific time period, the work order tasks get auto rejected. The dispatcher can reassign the tasks to other available
agents.
* **[Confirm Assignment pop-up window](https://servicenow-prod.fluidtopics.net/sWLFRRRPV596tKXiR7~GsA)**   
  When using the dynamic scheduling feature, the Confirm Assignment pop-up window displays the task assignment recommendations.