---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Manage workforce

# Manage workforce {#ariaid-title1}

Release version: Yokohama  
Updated January 29, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Oversee agent schedules, manage resources, optimize territory coverage, and handle crew tasks and assignments to ensure efficient and effective coverage.
* **[Managing territories and agents from Territory Planning console](https://servicenow-prod.fluidtopics.net/lmyt17jHinvVO0frG09gPg)**   
  Use the Territory Planning Console to assign work orders or work order tasks to agents or crews in the territories that best match their location based on conditions that you set.
* **[Agent availability and calendars](https://servicenow-prod.fluidtopics.net/LmUjnG9tQDPwbmueV~ElGg)**   
  Agent availability and calendars help manage workforce schedules by tracking working hours, breaks, and time off. These tools ensure efficient task assignments and enhance productivity. Managers and agents can update availability, supporting better scheduling decisions.
* **[Managing agent skills, schedules and tasks in Field Service Agent Management](https://servicenow-prod.fluidtopics.net/iiYK0UsZ~vaH1QwtG1PAYw)**   
  Field Service managers can view and manage the skills, schedules, and work order tasks of agents in their assignment group.
* **[Capacity](https://servicenow-prod.fluidtopics.net/O8eCNY7iS8awv2_oLvWd7w)**   
  View, monitor, and manage the total available resources, such as time and workforce, that are used and allocated to tasks and projects.
* **[Using Field Service Crew operations](https://servicenow-prod.fluidtopics.net/QB6Gcwo0Is~nEhbrjtcKdw)**   
  Use Field Service Crew Operations to assign the same set of resources repeatedly to the tasks that requires a crew to work on them.
* **[Workforce Optimization](https://servicenow-prod.fluidtopics.net/5QQpE8kqNG0hjU5pRkhZlQ)**   
  Enhance the quality and efficiency of your teams using smart scheduling, team structure, and real-time refreshing single scores. Assess the quality of tasks completed, recommend skills for agents, and train them to address skill gaps.