---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Add selection criteria for an appointment slot recommendation rule

# Add selection criteria for an appointment slot recommendation rule {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enhance appointment booking by adding selection criteria to your recommendation rules. Selection criteria help determine the best appointment slots to recommend to your customers---ensuring optimal scheduling based on factors
like proximity, skill availability, or travel time.

## Before you begin

Role required: admin

Ensure a recommendation rule already exists, or create one first.

## About this task

By adding selection criterion for an appointment slot recommendation rule, you can

* Offer customized recommendations based on specific factors, improving their scheduling experience.
* Automatically prioritize slots based on what matters most, such as minimizing travel or matching customer needs.
* Adjust how appointment slots are prioritized and displayed to users.
{#add-selection-criteria-for-an-appointment-slot-recommendation-rule__ul_e1l_fc2_ffc}

## Procedure

1. Navigate to AllAppointment BookingRecommendation rules.
2. Select a recommendation rule.
3. In the Select Criterion module, select New.
4. On the form, fill the fields.  
   {#add-selection-criteria-for-an-appointment-slot-recommendation-rule__table_y1k_44q_4dc__entry__2}

   | Field | Description |
   |-|-|
   | Criterion | Select a criterion to recommend appointment slots. Field Service Management provides a default selection criterion Proximate appointments that recommends slots based on the appointment location. You can use this criterion or create a new one. Note: The criterion should be a scripted criterion. |
   | Matching rule | Name of the recommendation rule to which this selection criterion applies. |
   | Use for | Select how the criterion should be used. * Ranking and Display: Rank and visibly display the criterion. * Display Only: Display the criterion without affecting rank. * Ranking and No Display: Rank without visibly displaying the criterion. {#add-selection-criteria-for-an-appointment-slot-recommendation-rule__ul_i1l_5c2_ffc} |
   | Order | Order of execution of the selection criterion. |
   | Ranking Method | Select how to rank the criteria. * More is better: Higher values receive higher rank (for example, more skill matches). * Less is better: Lower values receive higher rank (for example, shorter travel time). {#add-selection-criteria-for-an-appointment-slot-recommendation-rule__ul_r45_1d2_ffc} |
   [Table 1. Select Criterion]

   {#add-selection-criteria-for-an-appointment-slot-recommendation-rule__table_y1k_44q_4dc}
5. Select Submit.

## Result

The selection criterion is added successfully to the recommendation rule.

*[\>]: and then