---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Offboard an external agent

# Offboard an external agent {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Offboard external managers or agents of the contractor company to terminate their
services.

## Before you begin

Before offboarding a manager or an agent, ensure that they are not assigned to any
task and remove them manually from the assigned assignment groups and
stockrooms.

Role required: wm_admin, wm_contractor_manager_int

## About this task

An offboarded manager or agent cannot log in to the Field Service
Contractor Portal and do not receive any notification through email or SMS.

## Procedure

1. Navigate to AllOutsourced Field ServiceOutsourced Service Providers.
2. From the list of field service providers, click a contractor company from which you want to offboard an agent.
3. Click the Contacts tab.
4. From the Service Organization External Staffs list, click an agent whom you want to offboard.
5. Click Offboard Agent.

## Result

The external manager or agent is removed from all the assigned groups.

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