---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field Service Agent Efficiency

# Field Service
Agent Efficiency {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Field Service
Agent Efficiency helps optimize task assignment and scheduling for work order tasks by accurately calculating the work duration for a work order task.

Field Service
Agent Efficiency is the pace at which an agent can complete a work order task. By analyzing efficiency metrics, tasks can be assigned more effectively to agents depending on their efficiency for various criteria,
ensuring optimal resource management and timely completion.

## Key benefits {#agent-efficiency__id_gr1_jtv_2dc}

Field Service
Agent Efficiency provides the following benefits:  
* Field Service Agent Efficiency metrics help to more accurately calculate the estimated work duration for a work order task so you can optimize scheduling and dispatching of work order tasks.
* Field Service Agent Efficiency metrics assist in aligning tasks with the most appropriate agents by taking into account their efficiency ratings and travel time.
* Efficient agents can be deployed where they're most needed, optimizing workforce utilization.
* Integrating Field Service Agent Efficiency with Dynamic Scheduling ensures that the agent with the appropriate efficiency is auto-assigned to the work order task.
* Incorporating Field Service Agent Efficiency with Intelligent Task Recommendation helps dispatchers to improve agent utilization by recommending the appropriate tasks for agents based on their efficiency.
{#agent-efficiency__ul_isv_z5v_2dc}
**Related concepts**   

* [Configuring Field Service Agent Efficiency](https://servicenow-prod.fluidtopics.net/JGsQBF23ZBumtoSh1Aryhw "Configure Field Service Agent Efficiency to define Agent Efficiency criteria and values for agents and more accurately calculate the work duration for a work order task or combination of tasks.")  
**Related reference**   

* [Field Service Agent Efficiency components](https://servicenow-prod.fluidtopics.net/T~SPOXPOUe0l5KkCIdjq_w "Several types of components are installed with the Field Service Agent Efficiency feature, including tables, roles, script includes, and business rules.")