---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Pause a work order task

# Pause a work order task {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Record a break from a work order task in the Field Service application
if you are unable to continue the work for any reason. You can resume the work order task
when you start working on it again. The system automatically tracks and calculates the
actual time taken to complete the task even though you worked at different
intervals.

## Before you begin

The system administrator can choose to enable the
work.management.allow.auto.timecard property so that time
cards are automatically created when you start working on a task. The data of the
time cards is stored in \[metric_instance\] table and is controlled by
work.management.allow.auto.metric_cleanup
[system property](https://servicenow-prod.fluidtopics.net/yx47qYN5ATDq3VT_qDceWg "Several types of components are installed with Field Service Management.").
Role required: wm_agent

## About this task

The work order task must be in the Work in Progress state to pause the timer.

## Procedure

1. Navigate to the work order task that you want to pause.
2. Click Pause Work.  
   The button toggles to Resume Work automatically.
3. Click Resume Work when you are ready to work on the activity again.

## Result

Each time you pause or resume work on the task, a timestamp is captured in the activity stream and the actual time you worked on the task is automatically calculated. An entry for the time worked is created in the Time Worked related list.