---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Make a call from the Now Mobile Agent application

# Make a call from the Now Mobile Agent application {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Select a conference bridge option to initiate a conference call from the Now Mobile Agent application to connect virtually with your customer
and peer agents.

## Before you begin

Role required: wm_agent

## About this task

The option Make a Call appears only if you have set up both Zoom and
Microsoft Teams in your ServiceNow
instance.

## Procedure

1. Navigate to the Field Service mobile application.
2. Tap My Work.
3. In the My Tasks section, tap See All.
4. Select and open the work order task.
5. Tap the More actions (![More actions icon]()) icon and then select Make a Call.
6. Tap Conference Bridge and then select a bridge.
   * To make a Zoom call, tap Zoom.
   * To make a Microsoft Teams call, tap Microsoft Teams.

     For more information about making a call,
     see [Initiate a Zoom or Microsoft Teams meeting from the Now Agent mobile application](https://servicenow-prod.fluidtopics.net/kCG6~MGBzThgmD5qgrY7jA "Initiate a Zoom or Microsoft Teams meeting from the Now Agent mobile application to resolve customer issues by assisting them virtually while out of the office or away from your desktop computer.").