---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Track the current location of field service agents

# Track the current location of field service agents {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the current location of agents to track their estimated time of
arrival.

## About this task

Customers may see multiple geolocation records for a Field Service agent, showing different coordinates but the same timestamp. This is caused when the customer's mobile device caches location requests and sends multiple at
once. This happens when battery save mode is active on the customer's device.

## Before you begin

Role required: sn_customerservice.customer and sn_customerservice.consumer

## About this task

## Procedure

1. Log in to the Customer or Consumer Service Portal.
2. Click SupportWork Orders in the portal header to view a list of work orders related to your account.
3. Click a work order number to view its related work order tasks.
4. To track the current location of an agent in the work order task record, click the work order task number.  
   The map refreshes automatically to display the latest location of an agent.

*[\>]: and then