---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create or modify an Agent Efficiency determination rule

# Create or modify an Agent Efficiency determination rule {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create or modify an Agent Efficiency determination rule for work order tasks.

## Before you begin

Role required: wm_admin, wm_dispatcher

## About this task

An Agent Efficiency determination rule automatically assigns Agent Efficiency criteria to a qualified work order task. Intelligent Task Recommendation uses Agent Efficiency determination rules to recommend the best-suited tasks for an agent.

## Procedure

1. Navigate to AllAgent EfficiencyAgent Efficiency Determination Rules.
2. Create or modify a determination rule.
   * To create a new rule, select New.
   * To modify a rule, select its name.
   {#create-or-modify-agent-efficiency-determination-rule__choices_vzd_4f1_tdc}
3. On the form, fill in or modify the fields.  
   {#create-or-modify-agent-efficiency-determination-rule__table_ic4_cbb_fdc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the rule. |
   | Application | Application to which the rule applies. This field is automatically set to Global and cannot be modified. |
   | Type | The type of the determination rule. * Simple: A simple determination rule using one or more filter conditions. * Advanced: A determination rule that uses a script. {#create-or-modify-agent-efficiency-determination-rule__ul_nqz_dwg_fdc} |
   | Active | Activates the determination rule. |
   | Source table | The table to which this determination rule applies. |
   | Order | The priority for the determination rule. Determination rules with lower order values are applied first. |
   | Condition | One or more conditions to determine the work order tasks to which this determination rule applies. Note: This field appears only when Type is selected from Simple. |
   | Agent efficiency criteria | The Agent Efficiency criterion to which the determination rule applies. Note: This field appears only when Type is selected from Simple. |
   | Script | A script to define the determination rule details. Note: This field appears only when Type is selected from Advanced. |
   [Table 1. Agent efficiency determination rule]

   {#create-or-modify-agent-efficiency-determination-rule__table_ic4_cbb_fdc}
4. Select Submit.
{#create-or-modify-agent-efficiency-determination-rule__steps_nv2_xkh_fdc}

## Result

The determination rule is created.

## What to do next

[Assign an Agent Efficiency value to agents](https://servicenow-prod.fluidtopics.net/pQpHa3UPAEh3Akhf0ku0_g "Assign a Field Service Agent Efficiency criteria and efficiency value to agents to more accurately calculate work duration.")

*[\>]: and then