---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Using ServiceNow Otto for Field Service Management (FSM)

# Using ServiceNow Otto for Field Service Management (FSM) {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can use ServiceNow Otto for Field Service Management (FSM) to generate work order task summaries.
* **[Generate a work order task summary](https://servicenow-prod.fluidtopics.net/klfHC~hdu6UY1ZS1LHvXRg)**   
  Generate a summary directly from the work order task record.
* **[Generate work order task closure summaries in the Mobile Agent application](https://servicenow-prod.fluidtopics.net/6lJ51MuUkdLouTZwMrt8gw)**   
  Generate work order task closure summaries in the Mobile Agent app to create detailed notes and close tasks faster.
* **[Generate a knowledge article from the CSM/FSM Configurable Workspace and classic environment with Now Assist](https://servicenow-prod.fluidtopics.net/e5TVXhdDx4utta5sT1nfFw)**   
  As an agent, generate knowledge articles for closed work order tasks within the CSM/FSM Configurable Workspace and classic environment with Now Assist.
* **[Summarize a Sidebar discussion](https://servicenow-prod.fluidtopics.net/ApKk23AGFpw6_ZbzAgtdww#na-fsm-summarize-sidebar-platform)**   
  Generate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the ServiceNow Otto for Field Service Management (FSM) application.
* **[Summarize a record using Now Assist in Virtual Agent](https://servicenow-prod.fluidtopics.net/RIqFgNpc7JItOrAY68xcLA#summarize-a-record-using-now-assist-virtual-agent)**   
  You can create a summary of a work order task record using the Now Assist in Virtual Agent directly from the Mobile Agent application.
* **[Use conversational search for technician support](https://servicenow-prod.fluidtopics.net/O80vnstL2E3XILT7hMXODw)**   
  Ask natural language questions and get quick, accurate answers from the Knowledge Base, including additional information and related steps for effective help, all from the Mobile Agent app.