---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set agent status from the desktop

# Set agent status from the desktop {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Field service agents can indicate their status from the desktop and let dispatchers
know if they are ahead of schedule, behind schedule, or on time.

## Before you begin

Role required: wm_agent

## About this task

The system administrator must enable the FSM Profile view before field service agents
can update their schedule status from the desktop.

## Procedure

1. Click your user name in the banner frame and then click Profile.
2. Select the desired status in the On schedule field.
   * On time
   * Behind schedule, less than 30 minutes
   * Behind schedule, between 30 to 60 minutes
   * Behind schedule, more than an hour
   * Ahead of schedule
   {#set-agent-status-desktop-ui__choices_pcc_hsw_xy}
3. Click Update.  
   The status is updated on the agent's User form. The dispatcher can see this status update in Dispatcher Workspace.